Return & Exchanges

Returns:

All returns must be lodged within 15 days of purchase.

If you elect to make a return for refund, the cost of return shipping is $7.50 and will be deducted automatically from your original payment. No shipping charge shall apply in the event that the product you received was defective or was not the correct item specified in your order. Note that additional fees may apply for packages over 10 pounds.

Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment less shipping. Refunds are processed within 1-3 business days of us receiving your items.

For U.S. customers, return labels for secure shipping and return package tracking will be provided. Simply print your shipping label and place item(s) in original packaging. To get started, please email store@sonicwall.com with your request and include your Order Number in the subject line.

Please include a copy of your packing slip with your return, if possible.

Exchanges:

All exchanges must be lodged within 30 days of purchase and are only available on even exchange goods. For non-even exchange orders, your order will be processed as a return for refund and a new order will need to be placed.

Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later.

Based on the purpose of the exchange, shipping fees may apply. If so, the cost of return shipping is $7.50 and will be deducted automatically from your refund. No shipping charge shall apply in the event that the product you received was defective or was not the correct item specified in your order. Note that additional fees may apply for packages over 10 pounds.